Last Updated: May 2026

Thank you for shopping with Luxlookhoro. We are committed to providing a smooth and reliable shipping experience for our customers worldwide.

Please review the following shipping information before placing your order.

Order Processing

All orders are processed after payment has been successfully completed and verified.

Processing times may vary depending on product availability, order volume, and operational requirements.

Orders are typically processed within 1–5 business days. During peak seasons, holidays, or promotional periods, processing times may be extended.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Destinations

We ship to many countries and regions worldwide.

Available shipping destinations and shipping methods may vary depending on your location.

The shipping options available for your order will be displayed during checkout.

Shipping Costs

Shipping costs are calculated based on the destination, shipping method selected, and other applicable factors.

The final shipping cost will be displayed at checkout before payment is completed.

From time to time, we may offer free shipping promotions on eligible orders.

Estimated Delivery Time

Delivery times vary depending on the shipping destination and carrier.

Typical delivery estimates are:

  • United States: 7–20 business days
  • Canada: 7–20 business days
  • Europe: 7–20 business days
  • Australia & New Zealand: 7–20 business days
  • Other International Destinations: 10–30 business days

Please note that these are estimated delivery times and are not guaranteed.

Tracking Information

When tracking information is available, customers will receive a shipping confirmation email containing tracking details.

Please allow several days for tracking information to become active after shipment.

Tracking updates are provided by the shipping carrier and may not update immediately.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

Luxlookhoro is not responsible for delays caused by customs clearance procedures.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Customs inspections
  • Carrier disruptions
  • Severe weather conditions
  • Transportation issues
  • Public holidays
  • High shipping volumes
  • Government regulations

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect address is provided, delivery may be delayed, returned, or lost.

Luxlookhoro is not responsible for orders shipped to incorrectly provided addresses.

Please contact us as soon as possible if you notice an error in your shipping information.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us promptly.

To assist with investigations, customers may be asked to provide:

  • Order number
  • Photos of the package and product (if damaged)
  • Relevant delivery information

Each case will be reviewed individually.

Delivery Confirmation

Once a package has been marked as delivered by the carrier, responsibility for the shipment transfers to the customer.

Luxlookhoro is not responsible for lost or stolen packages after confirmed delivery.

Customers are encouraged to ensure that delivery locations are secure.

Order Changes and Cancellations

Order modifications or cancellations may only be possible before an order enters processing or shipment preparation.

Once an order has been shipped, it cannot be canceled.

Please contact us immediately if you need assistance regarding an existing order.

Contact Us

If you have any questions regarding shipping, delivery status, or order tracking, please contact us:

Email: cheng19960804@gmail.com

We will do our best to assist you as quickly as possible.