Returns & Refund Policy

Last Updated: May 2026

At Luxlookhoro, customer satisfaction is important to us. Please review the following Returns & Refund Policy before making a purchase.

By placing an order on our website, you agree to the terms outlined below.

Return Eligibility

We accept return requests for eligible items within 14 days of delivery.

To qualify for a return, the item must:

Be unused and unworn.
Be in its original condition.
Include all original packaging, accessories, and documentation.
Show no signs of damage caused by the customer.
Be returned in a resalable condition.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items are generally not eligible for return:

Products showing signs of wear, use, modification, or damage after delivery.
Products returned without original packaging or accessories.
Clearance, promotional, or final sale items.
Gift cards, if applicable.
Customized or personalized products.

Return Request Process

To initiate a return request, please contact us at:

Email: cheng19960804@gmail.com

Please include:

Your order number
Product name
Reason for the return
Photos of the product (if applicable)

Our support team will review your request and provide further instructions if your return is approved.

Please do not return products without receiving return authorization.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item ordered, please contact us within 48 hours of delivery.

To assist with the review process, please provide:

Your order number
Clear photos of the product
Photos of the packaging
A brief description of the issue

We will evaluate the situation and work toward an appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs unless the return is approved due to:

Incorrect item received
Product damage during transit
Verified product defect

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Refunds

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Please note:

Original shipping fees are generally non-refundable.
Processing times may vary depending on your payment provider.
Refunds may take several business days to appear in your account after being processed.

Late or Missing Refunds

If you have not received your refund after receiving confirmation from us, please:

Check your bank account again.
Contact your credit card provider.
Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us.

Order Cancellations

Orders may only be canceled before they enter processing or shipment preparation.

Once an order has been processed or shipped, cancellation requests cannot be guaranteed.

If a cancellation request is approved before shipment, a full refund will be issued.

Refused Deliveries

If a shipment is refused by the customer or cannot be delivered due to incorrect address information provided by the customer, any return shipping fees, handling fees, or carrier charges may be deducted from the refund amount.